Experience

Senior Tools and Automation Engineer

E*TRADE Financial

August 2015 – Present

Systems Administrator

E*TRADE Financial

September 2013 – August 2015

• Monitor, repair, and optimize UNIX/Linux OS’s, system hardware and application performance on over 4700 production servers
• Perform application upgrades, identify and troubleshoot issues that involve Apache, RabbitMQ, Tomcat and Tuxedo
• Led the Operations team in creating deployment procedures for new dual datacenter
• Alleviate false alarms and minimize recurring issues in order to provide reliable operations
• Coordinate teams to execute tasks properly in order to mitigate risk and impact
• Identify tasks which require automation and deploy processes to reduce need for human intervention

IT Help Desk Manager

City of Tallahassee – City Hall

August 2011 – September 2013

• Provide IT Help Desk support for over 2000 City employees
• Manage 11 employees on handling IT Help Desk support tickets and phone calls
  • Use BOSS DiagWin ticketing system
• Monitor status of City phone and information networks
• Interview, hire, and train all students for the Help Desk
• Create, modify and delete user accounts through Active Directory using Hyena software
• Created and implemented documentation system
  • Host MediaWiki software to document the collaborative knowledge of the Help Desk employees

View Wiki Example

Document Specialist

Florida Department of Agriculture and Consumer Services
Division of Licensing
Bureau of License Issuance

May 2007 – August 2011

• Scanned, indexed, and routed received documents from applicants
• Coordinated transition from paper-only fax to electronic fax system
• Processed, indexed, and routed received faxes to each applicant’s license
• Worked Florida Department of Law Enforcement fingerprint report responses
• Relieved front desk on receptionist duties
  • Provided customer support for all phone calls to the Bureau of License Issuance
  • Directed callers to correct sections if further support was needed